(a) Net Rates. Electrical energy shall not be sold at prices other than those stated in the rate schedules or in special contracts as agreed to by the utility.

(b) Rendition of Bill. Bills shall be deemed rendered, and other notices duly given, when delivered to the customer personally or when mailed to him at the premises supplied, or at the last known address of the customer, or when left at either of such places. Failure to receive such a bill or notice from the utility will not entitle the customer to any delay in the settlement of each month’s account.

(c) Bill Due. Bills of the utility are due when rendered and are payable (without discount) at the office of the utility or to any authorized collector. Any bill not paid within 30 days of rendition will be considered delinquent. After the notice procedure described below has been followed, the utility may then disconnect the service, apply any deposits against the delinquent bill or take any other appropriate measure to collect the delinquent account.

Bills are due on rendition. If not paid in 30 days they will be considered delinquent. Delinquent bills may result in disconnection of service in accordance with CCO 13.05.100.

(d) Delinquent Accounts. The utility shall deliver or supply customers with bills on or before the tenth day of each month. For the purposes of collections, the utility shall start counting for the number of days an account is delinquent based on the actual date of the bill, regardless of the date the bill is delivered.

The utility will use the following schedule in addressing delinquent accounts:

(e) Utility Collection and Agreement Program. The utility will adopt a utility collection and agreement program which will allow delinquent customers to continue to receive service upon the execution of a payment plan satisfactory to the utility. The payment plan may require the customer to pledge or assign to the utility future sources of income. If the customer fails to abide by the payment plan provisions, service may be disconnected in accordance with subsection (c) of this section.

(f) Billing Period. Normally each meter is read on or about the same date each month and bills are rendered accordingly. Any actual billing period may vary from the optimum period because of weekends, holidays, and workload; no adjustment in bills will be made for such variation.

(g) Reconnection After Discontinuance for Nonpayment. Where a customer’s service is discontinued for nonpayment of bills, the utility reserves the right to refuse to furnish service to said customer at the same or any other location until all charges including the reconnection charge and other monies due the utility have been paid and satisfactory assurance given to the utility that future bills will be paid promptly.

Satisfactory assurance that future bills will be paid promptly may be accomplished by placing on deposit with the utility an amount equal to two months’ electric billing based on the utility’s estimate of usage.

(h) Disconnect Fee. The utility will charge a disconnect fee of $25.00.

(i) Reconnect Fee. The utility will charge a reconnect fee of $25.00.

(j) Combined Billing. The rates set forth in the individual rate schedules are based upon the supply of service to one customer through one meter on one premises and service measured through two or more meters on the same premises will not be combined for billing purposes except in the following instances:

Upon request of an applicant, the utility will install more than one meter, but in such instances the bill for service through each meter will be computed separately and billed in accordance with the applicable rate schedule.

(k) Estimated Bill. If the utility is unable to read a meter at the usual or scheduled time because of locked premises, weather, road, animals or other conditions, the utility may either:

(l) Adjustment of Errors. In case a meter shall, for any reason, cease for any period to register the correct amount of energy supplied or the maximum demand of any customer, the amount of the bill of such customer shall be estimated by the utility from the available data as to the probable consumption and/or demand, and any adjustments shall be made accordingly.

(m) Change of Occupancy. Bills are rendered in the name of the person or entity shown in the utility’s records as the party responsible for electric consumption at the specified location. Any change in account responsibility must be reported to the utility’s office in writing during office hours by requesting a discontinuance of service in their name. The new consumer assuming account responsibility is to apply for service under his name.

(n) Power Cost Equalization Program Participation. To reduce the high cost of electrical service, the utility shall participate in the State of Alaska Power Cost Equalization Program so long as it is available.

The utility shall take all reasonable efforts to educate its customers regarding energy conservation practices to assist its customers in reducing the high cost of electrical service. The utility shall participate in reasonably available programs which will aid its customers in conservation practices. [Ord. 23-04 § 2 (Att.), 2023. Code 1979 EU § 8.0. Formerly 13.05.080.]