Complaints against the utility shall be made first to the utility. The complaint need not be in any form; however, it is advisable that it be in writing stating the nature of the complaint.

If the person aggrieved is not satisfied with the disposition of his complaint, he may bring the complaint to the City Council of the City of Saint Paul for binding resolution. [Ord. 23-04 § 2 (Att.), 2023. Code 1979 EU § 13.0. Formerly 13.05.130.]